Cancellation Policy

Changes and Cancellations to Your Booking

To cancel your transfer booking, please contact our Customer Service team via email at least 24 hours before your scheduled transfer date for private or shared transfers. Shared-economy transfers have different notice periods depending on your fare level (see terms below).

Standard Cancellation Terms for Private and shared transfers:

• Free cancellation is available up to 24 hours before the transfer date.
• A 100% cancellation fee applies for cancellations made less than 24 hours before the transfer date.
  
  

Standard Cancellation Terms for Shared-economy transfers:

• For customers who pay the Basic level price: cancellations made 14 days or more before the transfer are free of charge. Cancellations made between 14 days and 1 day before the transfer receive a 50% refund in MAM (My Amitours Money). Cancellations made less than 1 day before the transfer receive a 25% refund in MAM.
• For customers who pay the Skier or Pro level price:
  Cancellations made 7 hours or more before the transfer are free of charge. Cancellations made less than 7 hours before the transfer receive a 50% refund in MAM.

Exceptions to Standard Cancellation Terms:

For bookings on the following peak dates, a 72-hour cancellation window applies:

• Last Saturday of the year
• First Saturday of the new year
• First three Saturdays in February

In this case 100% cancellation fee applies for cancellations made less than 72 hours before the transfer date.

Buses / coaches have special conditions of cancellation. Please contact our Customer Service team at info@alps2alps.com to learn the details.

Additional Notes:

• The Supplier may apply cancellation or amendment fees as outlined in their booking conditions. These fees may vary, starting from a percentage of the transfer cost and increasing as the departure date approaches.
• If a cancellation is made by the Supplier or Alps2Alps less than 24 hours before the scheduled pickup, Alps2Alps guarantees either an equivalent transfer or a full refund.

Same Currency Refund Guarantee

• At Alps2Alps, we accept payments in EUR, USD and GBP. Our Same Currency Refund Guarantee ensures financial protection regardless of currency fluctuations.
• If you cancel your transfer for any reason, we will refund you in the same currency used for the original payment.
• Refunds are processed within 14 days of the cancellation request.
• For more details about the Same Currency Refund Guarantee and how it protects your payment, please contact our Customer Service team.

Amendments

How to Amend Your Transfer Booking

• If you need to change your booking, amendments can be made via email to our Customer Service team up to 24hrs prior to the date of your booked transfer.
• However, please be aware that we can only answer emails within our UK office hours.
• While we do our best to accommodate all requested changes, we cannot guarantee that every request will be met.
• We do not charge an administration fee for amending your booking. However, you will be required to pay any differences in price for your new booking or service.
• For further assistance, please contact our Customer Service team.